TWIN SOULS

TWIN SOULS

TWO-PIECE HOODIE AND TROUSERS SET

TWIN SOULS

Heavyweight fleece cut in a structured oversized silhouette, finished with signature raised 3D artwork.

Size S M L XL

Piece SET HOODIE PANTS

€350,00

The Twin Souls is a representation of connection, unity, and the invisible bond between two souls.

Made from heavyweight 345 GSM fleece, the Third Vision set pairs a hoodie with matching straight-leg trousers. The fleece combines with a smooth touch and natural flexibility, offering warmth and comfort while retaining the fleece’s soft, smooth feel against the skin.

The hoodie features an oversized, structured fit with a structured hood, ribbed cuffs and hem, and no front pocket. A raw-edge 100% cotton label with the SPIRALIUM name and logo is placed on the hood, while a raised 3D logo is pressed on the back. The fabric is firm enough to hold its shape while remaining exceptionally soft to the touch.

The trousers have a wide, straight-leg fit with an elastic waistband, large front pockets and an open hem. A raw-edge cotton label featuring the SPIRALIUM logo is placed at the front.

HOODIE

Oversized fit
Exterior logo label stitched to the hood with raw-edge detailing
Dropped shoulders
Structured hood
Ribbed cuffs and hem
Clean front
No pockets
3D light yellow printed artwork on the back
Unisex
Color: Sage Green

TROUSERS

Oversized fit
Exterior logo label with raw-edge detailing
Elastic waistband
Straight-leg silhouette
Open hem
No elastic cuffs
Side pockets
Unisex
Color: Sage Green

MATERIAL

345 GSM heavyweight fleece
50% cotton
50% polyester

SIZE & FIT

Designed for an oversized fit.
Choose your usual size for the intended oversized silhouette.

CARE

Follow the care instructions on the garment label.

XXZ

Last updated: 3 September 2026

1. About this policy

This Return & Refund Policy applies to purchases made through https://spiralium.shop, operated by:

SPIRALIUM SOCIEDADE UNIPESSOAL LDA

NIPC: 519284607

VAT number: PT519284607

Registered office: PCT DAS MIMOSAS N 12 1 D, RINCHOA, 2635-109 RIO DE MOURO, PORTUGAL

Email: contact@spiraliumofficial.com

Returns are handled in 9000 Ghent, Belgium. For security reasons, the complete return delivery address is provided privately by email after a return request has been accepted and registered.

2. 14-day return period

Customers may return an eligible purchase without providing a reason by notifying us within 14 days from the day on which the order is received.

If an order is delivered in multiple parcels or on different dates, the 14-day period begins when the final item from that order is received.

The same 14-day return period is voluntarily offered to customers worldwide, without affecting any longer or additional rights provided by mandatory local law.

To request a return, email contact@spiraliumofficial.com before the 14-day period expires. Please include:

the order number;
the customer’s full name;
the item or items being returned;
confirmation of whether the entire order or only part of it is being returned.

A clear return request sent before the deadline is sufficient to exercise the right of withdrawal.

3. Returning the item

After receiving the return request, we will provide the complete return address and instructions privately by email.

The customer must send the item without undue delay and no later than 14 days after notifying us of the return.

For returns resulting from a change of mind, size preference, colour preference or any other reason not caused by a product defect or an error by SPIRALIUM, the customer is responsible for the direct return shipping cost, unless applicable law requires otherwise.

The customer must organise the return using a reliable, trackable shipping service and retain the tracking number and proof of postage until the refund has been completed.

SPIRALIUM is responsible for reasonable return shipping costs when:

an incorrect item was delivered;
the item arrived damaged;
the item is defective or does not conform to its description;
applicable consumer law requires SPIRALIUM to cover the cost.

Returns sent without tracking are made at the customer’s risk, subject to mandatory consumer rights.

4. Condition of returned items

Customers may inspect and try on an item in the same manner as they reasonably would in a physical shop.

Returned garments should be:

unworn beyond a reasonable fitting;
unwashed;
unaltered;
free from stains, damage, make-up, excessive odours or other signs of use;
returned with all original sewn-in labels intact.

The original shipping packaging is not required for a return. However, customers are requested to reuse or return it whenever reasonably possible.

A customer may be responsible for a reduction in value caused by handling the product beyond what is reasonably necessary to establish its nature, characteristics, size and fit. Any deduction will be reasonable, proportionate and permitted only where allowed by applicable law.

Opening the parcel or reasonably trying on a garment does not, by itself, remove the right to return it.

5. Refunds

Once the return has been received and inspected, SPIRALIUM will normally process the refund within 5 business days, always respecting the maximum period required by applicable law.

For statutory withdrawal rights, we may withhold the refund until we have received the returned goods or the customer has supplied sufficient evidence that the goods were sent back, whichever occurs first.

Refunds are issued to the original payment method unless another method is expressly agreed with the customer. SPIRALIUM does not charge a refund administration fee.

Depending on the bank or payment provider, additional processing time may be required before the refunded amount appears in the customer’s account. This external processing time is outside SPIRALIUM’s control.

Where required by European consumer law, the refund includes the price paid and the cost of the least expensive standard delivery method offered for the order. Additional amounts paid for express or upgraded delivery are not refundable beyond the cost of standard delivery, unless the return results from an error by SPIRALIUM or a defective, damaged or non-conforming item.

A refund will never exceed the amount actually paid for the returned item or order.

6. Partial return of a set

A complete SPIRALIUM set may be purchased at a special set price. If the customer chooses to keep one piece and return only the other, the promotional set price no longer applies to the retained piece.

The retained piece will be recalculated at its individual retail price applicable on the date of the original order. The refund will be calculated as:

Amount paid for the set minus the individual retail price of the item retained by the customer.

For example, if the customer keeps a hoodie whose individual retail price was value X, the refund will equal the amount originally paid for the set minus X.

If the customer keeps the trousers and returns the hoodie, the individual retail price of the trousers applicable on the original purchase date will be deducted instead.

The customer always retains the option to return the complete set and receive the full eligible refund in accordance with this policy.

Any discount code applied to the original order will be considered when calculating the final refundable amount.

7. Size and colour changes

SPIRALIUM does not currently process direct size or colour exchanges.

A customer wishing to change size, colour or product must:

return the original item under this policy;
receive the applicable refund;
place a new order for the preferred item.

This process prevents an unavailable item from being reserved or promised before the return is completed. Customers may place the new order immediately if they wish to secure available stock.

8. Incorrect, damaged, defective or non-conforming products

If an item is incorrect, damaged, defective or does not conform to its description, contact contact@spiraliumofficial.com and include:

the order number;
a description of the problem;
clear photographs or video where reasonably helpful.

The customer may choose between:

a replacement item, subject to availability;
another available product;
a refund.

If another product has a different price, the difference will either be charged or refunded with the customer’s agreement.

SPIRALIUM will cover the reasonable return and replacement shipping costs for confirmed incorrect, damaged, defective or non-conforming products.

These rights are separate from the 14-day return period. The expiration of the 14-day period does not remove any applicable legal guarantee or statutory right concerning defective or non-conforming goods.

Consumers in the European Union benefit from a legal guarantee of conformity of at least two years, or a longer period where mandatory national law applies. Nothing in this policy restricts those rights.

9. Lost or damaged returns

Customers should retain proof of postage and tracking information. If a return becomes lost or damaged while being transported by a carrier selected directly by the customer, the customer should contact that carrier and notify SPIRALIUM.

This provision does not restrict rights that cannot legally be excluded.

10. Cancelling an order before dispatch

Customers may request cancellation before the order has been dispatched.

Cancellation requests must be sent as soon as possible to contact@spiraliumofficial.com with the order number.

If the order has not yet entered a stage where dispatch can no longer reasonably be prevented, it will be cancelled and refunded. If the order has already been dispatched, the customer may return it in accordance with this policy.

11. Current product eligibility

SPIRALIUM currently sells stocked garments and does not currently sell personalised, made-to-measure, hygiene-sealed or made-to-order products through the Shop.

The currently available garments are eligible for return under this policy. Products purchased during a promotion or sale are not excluded from mandatory statutory return rights.

12. Contact

For returns, refunds, cancellations or product problems, contact:

SPIRALIUM SOCIEDADE UNIPESSOAL LDA

Email: contact@spiraliumofficial.com

Registered office: PCT DAS MIMOSAS N 12 1 D, RINCHOA, 2635-109 RIO DE MOURO, PORTUGAL

Last updated: 3 September 2026

1. About this policy

This Shipping Policy applies to orders placed through https://spiralium.shop, operated by:

SPIRALIUM SOCIEDADE UNIPESSOAL LDA

NIPC: 519284607

VAT number: PT519284607

Registered office: PCT DAS MIMOSAS N 12 1 D, RINCHOA, 2635-109 RIO DE MOURO, PORTUGAL

Email: contact@spiraliumofficial.com

Orders are prepared and dispatched from 9000 Ghent, Belgium.

2. Product availability

All products currently available for purchase are held in stock. They are not produced after an order is placed.

Placing an item in the cart does not reserve it. Stock is allocated when the order is successfully completed.

If an unexpected inventory error occurs after an order has been placed, we will contact the customer promptly. The customer may choose an available alternative or receive a refund for the unavailable item.

3. Order processing

Orders are normally processed within 1–5 business days, excluding weekends and public holidays.

Processing time begins after payment has been successfully authorised and any necessary order verification has been completed.

Processing time is separate from delivery transit time.

During launches, public holidays or exceptionally busy periods, processing may take longer. If a material delay affects an order, SPIRALIUM will contact the customer using the information provided at checkout.

4. Shipping destinations

SPIRALIUM ships only to countries and destinations available for selection during checkout.

The availability of a shipping service depends on the delivery country, postal code, address and options supported by the carrier. If a destination cannot be selected or no delivery rate is displayed during checkout, shipping to that destination is not currently available.

5. Shipping methods, prices and estimated delivery times

The following regional shipping options are offered when available for the customer’s destination:

Destination

Standard shipping

Express shipping

Europe

Free — estimated 5–10 business days

€14.99 — estimated 1–3 business days

North America

Free — estimated 7–14 business days

€29.99 — estimated 2–5 business days

South America

Free — estimated 10–20 business days

€39.99 — estimated 3–7 business days

The exact shipping options available for a particular address are displayed during checkout.

Delivery times are estimates, not guaranteed delivery dates, unless a particular service is expressly described as guaranteed. Estimates begin after the order has been dispatched and do not include the 1–5-business-day processing period.

Customs inspections, local public holidays, adverse weather, carrier disruption and other circumstances may affect delivery time. These circumstances do not remove any mandatory consumer rights concerning delayed or undelivered orders.

6. Carriers and tracking

SPIRALIUM uses the shipping carriers and services available for the customer’s destination and selected delivery method.

The specific carrier may vary according to the country, postal code, parcel size and service availability.

Every dispatched order will receive tracking information. The tracking link or tracking number will be sent to the email address provided during checkout once the parcel has been handed to the carrier.

Tracking information may require a short period to become active after dispatch.

7. Delivery addresses

SPIRALIUM ships to addresses accepted during checkout and supported by the selected carrier.

Customers are responsible for providing a complete and accurate:

recipient name;
street and building information;
postal code;
city;
country;
telephone number or other delivery contact details requested at checkout.

Delivery to a residential address, business address, parcel locker, collection point or another address type depends on whether that address is accepted by the checkout and the carrier.

If the customer notices an address error, the customer should contact contact@spiraliumofficial.com immediately. We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed after fulfilment has begun.

8. Incorrect or incomplete addresses

If an order cannot be delivered because of an incorrect or incomplete customer-provided address and the parcel is returned to SPIRALIUM, we will contact the customer to confirm the correct address.

After the returned parcel has been received and the address confirmed, SPIRALIUM will arrange a new shipment without charging the customer an additional shipping fee.

A replacement shipment can only be arranged after the original parcel has physically returned to SPIRALIUM or the carrier has formally confirmed that it will be returned.

9. VAT, customs duties and import taxes

Prices displayed by SPIRALIUM include VAT where applicable.

For destinations outside the European Union, customs duties, import VAT, handling fees or other import charges may apply depending on the destination country.

Where checkout expressly states that duties and import taxes are included or collected, those amounts are paid during checkout.

Where duties and import taxes are not expressly shown as collected during checkout, they are not included in the order total and may be charged to the recipient by the customs authority or carrier before or upon delivery.

The customer is responsible for import charges that were clearly disclosed as not collected by SPIRALIUM at checkout, subject to mandatory local law.

SPIRALIUM does not determine or control charges imposed independently by foreign customs authorities. Customers may contact their local customs authority before ordering if they require an estimate.

10. Split shipments

An order may occasionally be divided into more than one parcel for operational or logistical reasons.

If this happens:

the customer will not be charged an additional shipping fee;
each parcel will receive tracking information where available;
parcels may arrive on different dates.

The order is not considered fully delivered until all parcels included in it have been delivered.

11. Delayed orders

If tracking has not updated for an unusual period or the estimated delivery window has passed, contact contact@spiraliumofficial.com with the order number.

We will investigate the shipment with the carrier and keep the customer informed. Where applicable law permits, we may ask the customer to allow a reasonable additional delivery period while the carrier investigation is completed.

Nothing in this section restricts the customer’s mandatory right to cancel and receive a refund when goods are not delivered within the legally applicable period.

12. Lost parcels

If a carrier confirms that a parcel has been lost, SPIRALIUM will:

send a replacement when the item remains available in stock; or
issue a refund when replacement is unavailable.

The customer will not be charged for the replacement shipment.

If tracking shows that a parcel was delivered but the customer cannot locate it, the customer should first check the delivery location, household members, neighbours, reception area or collection point and then contact us. We will open an investigation with the carrier.

A carrier’s delivered status does not automatically remove any responsibility that SPIRALIUM has under applicable consumer law.

13. Parcels damaged during transport

If a parcel or product arrives damaged, contact contact@spiraliumofficial.com as soon as reasonably possible and provide:

the order number;
photographs of the external parcel;
photographs of the shipping label;
photographs or video showing the damaged product.

Customers should retain the parcel and packaging until we confirm whether the carrier requires them for investigation.

For confirmed transport damage, the customer may choose a replacement or refund in accordance with the Return & Refund Policy and applicable law. SPIRALIUM will cover the reasonable costs associated with returning or replacing the damaged item.

14. Transfer of risk

For consumer orders, SPIRALIUM remains responsible for loss or damage until the customer, or a third party nominated by the customer other than the carrier, takes physical possession of the goods.

Risk does not transfer to the customer merely because SPIRALIUM hands the parcel to its selected carrier.

If the customer independently appoints a carrier that was not offered by SPIRALIUM, risk may transfer when the goods are handed to that carrier, where permitted by applicable law.

15. Order cancellation

Customers may request cancellation before dispatch by contacting contact@spiraliumofficial.com and providing the order number.

If dispatch can still reasonably be prevented, the order will be cancelled and refunded. If the parcel has already been dispatched, the Return & Refund Policy applies after delivery.

16. Contact

For shipping, tracking, delivery or damaged-parcel assistance, contact:

SPIRALIUM SOCIEDADE UNIPESSOAL LDA

Email: contact@spiraliumofficial.com

Registered office: PCT DAS MIMOSAS N 12 1 D, RINCHOA, 2635-109 RIO DE MOURO, PORTUGAL