Verzendbeleid
SHIPPING POLICY
Last updated: June 2026
Thank you for shopping with SPIRALIUM.
We are committed to delivering your order as quickly and safely as possible. Please review the information below regarding processing times, shipping methods, delivery estimates, and customer responsibilities.
ORDER PROCESSING
All orders are processed within 1–5 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During product launches, promotions, holidays, or periods of high demand, processing times may be longer.
SHIPPING DESTINATIONS
We currently ship to most countries worldwide.
If we are unable to ship to your location, you will be notified before your order is processed.
DELIVERY ESTIMATES
Europe
Standard Shipping (Free)
Estimated delivery: 5–10 business days
Express Shipping (€14.99)
Estimated delivery: 1–3 business days
North America
Standard Shipping (Free)
Estimated delivery: 7–14 business days
Express Shipping (€29.99)
Estimated delivery: 2–5 business days
South America
Standard Shipping (Free)
Estimated delivery: 10–20 business days
Express Shipping (€39.99)
Estimated delivery: 3–7 business days
Please note that all delivery times are estimates and are not guaranteed.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are the sole responsibility of the customer.
SPIRALIUM has no control over these fees and cannot predict their amount.
TRACKING INFORMATION
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
ADDRESS ACCURACY
Customers are responsible for providing accurate shipping information.
SPIRALIUM is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
LOST OR STOLEN PACKAGES
Once an order has been transferred to the shipping carrier, responsibility for delivery lies with the carrier.
SPIRALIUM is not responsible for lost, stolen, delayed, or damaged packages caused by shipping providers.
If an issue occurs, we will do our best to assist you in opening a claim with the carrier.
DELIVERY DELAYS
Delivery times may be affected by:
- Customs inspections
- Severe weather conditions
- Transportation disruptions
- Public holidays
- Carrier delays
- Events beyond our reasonable control
SPIRALIUM is not liable for delays caused by these circumstances.
ORDER STATUS
If you have questions regarding your shipment, please contact us at:
contact@spiraliumofficial.com
CONTACT INFORMATION
SPIRALIUM SOCIEDADE UNIPESSOAL LDA
Website:
https://spiraliumofficial.com
Email:
contact@spiraliumofficial.com
Business Address:
SPIRALIUM
Sparrestraat 49
9000 Gent
Belgium
Company Registration Number (NIPC):
519284607
VAT Number:
PT519284607